Legal
Contact
LoanScout is operated by Nucleotto (ABN 92 691 707 801). Some enquiries belong with RateMatch or with your lender rather than with us — this page says which.
How to reach us
LoanScout is a brand operated by Nucleotto (ABN 92 691 707 801).
- Email: [CONTACT_EMAIL]
- Entity: Nucleotto, ABN 92 691 707 801
We aim to respond within five business days.
What we can help with
- questions about this website, its content or how the comparison works
- privacy enquiries, and requests to access or correct information we hold — see our Privacy Policy
- complaints about us or this website — see our complaints process
- media, partnership and general business enquiries
What to take elsewhere
Some things genuinely are not ours, and writing to us about them will only delay you. In each case the organisation named below is the one that can actually act.
| What you need | Who to contact |
|---|---|
| The status of a comparison you started, or the offers you were shown | RateMatch AI Pty Ltd — compliance@ratematch.ai |
| Correcting or deleting the details you entered into the comparison form | RateMatch AI Pty Ltd. We never receive that information, so we cannot find, change or delete it |
| Anything about a loan you have applied for or taken out — balance, repayments, hardship, a decision | The broker or lender you chose. They hold the contract; we are not a party to it |
| A complaint about credit assistance rather than about this website | See our complaints process, which sets out the right path |
If you are in financial difficulty, your lender must consider a hardship request — contact them directly. Free, independent financial counselling is available through the National Debt Helpline on 1800 007 007 or at ndh.org.au.
Please do not email us personal documents
Do not send us identification, bank statements, payslips or account numbers. We have no use for them, we are not the party assessing your application, and email is not a secure way to send them. If a broker or lender needs a document, provide it through the channel that provider gives you.